What Are Air Concierge’s Core Property Standards?

Our core property standards are in place to make sure your guests arrive at a safe, clean, guest-ready, and as-described rental. All properties are required to maintain compliance with these standards, according to the Air Concierge Vacation Rental Management Agreement you signed at the start of our partnership.

These help everyone have a positive experience — from your guests’ stay to the reviews they leave that can drive your property’s performance. 

Safe
Providing guests with a safe home should be a top priority. Owners need to adhere to our Safety & Security policy, upholding all standards regarding safety equipment and surveillance devices. It’s also best to conduct regular inspections for continued safety efforts. Learn more about our Safe standard.

Clean
Your vacation rental needs to be cleaned to a professional standard prior to every guest arrival, as cleanliness is the most important thing to guests when they book a stay. (Lack of cleanliness is also the top complaint in poor reviews.) To make sure the home meets this standard, owners and/or their service providers are expected to perform regular post-stay cleans, pre-stay walkthroughs, and semi-annual deep cleans. Learn more about our Clean standard.

Guest Ready
Make sure your rental is ready for guests to enjoy as soon as they arrive, and throughout their stay. This includes providing accurate access codes, conducting stocking and inventory processes, and implementing proper staging ahead of a guest’s stay. Learn more about our Guest Ready standard.

As Advertised
Your custom listing and professional photographs need to accurately represent your vacation rental, as guests expect to arrive at a property that looks just like what they booked online. Owners need to keep their listing up-to-date, and should immediately notify our team of any significant changes to the home so we can make sure upcoming guests have accurate expectations. Learn more about our As Advertised standard. 

These core property standards also inform our promise to guests, which guarantees that if they arrive to an Air Concierge property that doesn’t meet our standards, we’ll make it right. This might involve partial or full refunds, engaging a service partner to address the problem, or providing other forms of customer service and hospitality so guests always feel supported when they book through Air Concierge. If we do need to step in because of an issue with standards, we will work to find a fair resolution for all parties.