We Manage Your Vacation Rental. We Book on Every Platform That Matters.

*Not all Properties managed by Air Concierge may be listed on all booking sites/platforms. Air Concierge reserves the right to determine the best booking site/platform based on among other factors, a property’s location, average daily rate (ADR), amenities, size, owner preferences, guest travel profiles and preferences, security deposit and damage protocols, cancellation rules and those booking scenarios and other knowledge, skill, experience retained by Air Concierge in making such determinations.

**As of the posting of the Airbnb Superhost badge and for a period of years, Air Concierge maintains “Superhost” status on Airbnb on at least one of its Airbnb profiles but this may change in time as requirements are routinely reviewed by Airbnb.

End to End vs. Offsite Services: Throughout this home page and site you may see references to scope or services provided. Due to the variety of services eligible, some descriptions on the site may only apply to one service (eg; “End to End”) and not the other (Offsite). This may apply to local staffing for your home. Please verify prior to engagement the scope of services for your property.

Updated March 17, 2025. American Express Select Homes + Retreats. As an early partner in the AMEX program, we have worked through the initial integration challenges and are proud to have provided our homeowners with premium exposure on their platform. At this time, we are temporarily suspending this partnership to reassess how it can be restructured to provide maximum benefit for our homeowners. We continue to work closely with American Express to determine a potential path forward and hope to reinstate the program soon

AI Software

Air Concierge harnesses conversational AI to transform guest interactions into a seamless, efficient, and personalized experience while reducing operational overhead. Our AI agents, designed specifically for housing and hospitality, enable us to automate communications across multiple channels—SMS, WhatsApp, email, and voice—while maintaining the high-quality service that guests expect. Here’s how Air Concierge implements AI (which may be in a beta, onboarding or dormant phase before, or during your agreement period):

1. Automated Guest Communications: Our AI agents can handle end-to-end guest interactions, from initial booking inquiries to post-stay follow-ups. For example, the AI can respond to guest questions about property amenities, local attractions, or check-in procedures in real time, 24/7, across platforms like SMS, WhatsApp, or email. By integrating with Air Concierge’s property management system, the AI uses contextual data to provide accurate, on-brand responses, ensuring a consistent guest experience.

2. Lead-to-Booking Conversion Optimization: Our proactive AI can guide potential guests through the booking process, answering questions, and addressing concerns to increase conversion rates. The AI can prioritize and route high-value leads to human Air Concierge staff when needed, ensuring personalized attention for complex inquiries while automating routine tasks.

3. Operational Efficiency and Task Automation: Our AI orchestrates multi-step workflows across turnovers, maintenance requests, and payment reminders. When a guest checks out, it notifies the assigned vendor by Slack or email; it also sends guests respectful payment reminders to minimize late payments.

4. Real-Time Performance Insights: AI dashboard provides full visibility into AI agent performance, allowing Air Concierge to monitor metrics like response times, resolution rates, and guest satisfaction. We can inspect and adjust AI workflows to align with operational goals, ensuring the AI remains a reliable extension of the team without sacrificing control.

5. Scalability for High-Volume Operations: As Air Concierge manages multiple properties, our AI modular platform can scale to handle high-volume, complex conversational workflows. Whether it’s managing inquiries for a single property or coordinating communications across a portfolio, the AI ensures consistency and efficiency, even during peak travel seasons.

By implementing AI, Air Concierge accentuates its delivery of a 5-star hospitality experience while reducing response times, minimizing operational costs (benefiting owners), and maximizing guest satisfaction. Our AI acts like a top-tier employee—responsive, consistent, and sharp—while seamlessly escalating to human staff when nuanced situations arise. This allows Air Concierge to focus on creating memorable guest experiences and scaling its operations effectively.