The Air Concierge Offsite Service

10% Management Fee

Air Concierge Offsite is our management solution for homes in areas we dont have a local team. Not to worry! Owners still get the full benefit of the Air Concierge team and brand. We still will perform all online and near around the clock services. And when it comes to a local person (guest contact, cleaner, handy, etc.), we can either help our Clients to source or they are empowered to choose their own. Either way we can manage and coordinate these vendors’ comings and goings. Likewise if youre looking to help source these vendors we can assist. All billing is done direct with you. If we charge a cleaning fee to a traveler that fee is paid to you and you can pay the cleaner directly. We use the same vetting process on your vendors and prospective vendors as we do on our own.

The Air Concierge Offsite Scope of Services*

•     Concierge Service

·      Interior Design Service

·      Noise Monitoring

·      Investment Consulting

·      Licensing / Permitting / Tax (TOT) information

·      Insurance matters and guidance  (Damage Waiver, Safely, etc)

·      Traveler Rental Agreements

·      Owner Portal (Flashlight TM)

• After Stay Reviews

• NOTE: Onsite matters (cleaning, maintenance, supplies, house checks, etc) can be managed and scheduled by Air Concierge, but the procurement of such persons as well as the payment for services is performed by the Homeowner.

Together we can make memorable
stays in remarkable homes possible … all for a 10% management fee

Getting Started with Air Concierge Offsite

As a one-stop boutique firm specializing in short-term and vacation rentals, we cover all aspects below.

Scope of OffSite Services

Onboarding & Listing

Getting you and your home onboarded means being licensed, permitted, insured and guest ready. It means verifying with you wifi checked, utilities on autopay, instructions on power panels, water shut offs and any third party vendors that you would like us to work with if issues arise. It also means knowing bed sizes and wifi passwords, ensuring kitchens are appropriately stocked and supplies are on site. Its a laborious process but needed to ensure those first few bookings are 5-star and remain that way during the duration of our time together.

Dynamic Pricing

Worth between a 10%-40% improvement in revenue verse ‘set it and forget it’ rate setting, our dynamic pricing software allows us to update your home’s pricing daily, adjusting for price based on seasonality, inquiry activity, comparable home prices, nearby hotels, actual reservations and even competitor homes and their booking frequencies and amounts.

Visit our Dynamic Pricing page >

Scheduling vendors

We can work with your trusted vendors (cleaners, maintenance, etc.) and schedule them following guest stays or as needed for repairs, etc. These vendors will invoice you and you will pay them direct. We will charge all guests a cleaning fee and pay that income to you.

Professional photography

The success (and pricing and occupancy) of a home can vary greatly depending on the photography (amateur vs. professional) utilized. If you have high quality photos, great we will use those! If not, and if you'd prefer to achieve the highest revenue possible, we can engage one of our professional photographers.

GUEST COMMUNICATION

Near-around the clock response team for booking inquiries, guest support and maintenance as needed. This means that middle of the night reservation requests are not missed or lost to a competitor home, or that your guests or your home suffer any emergency maintenance gaps or delays.

Air Concierge manages the guest selection. We rely on many factors to determine a good guest candidate for your home. Over 50,000 guests have stayed with us and we've been wrong almost quite literally, less than .001% of the time. We also handle all accounting and reporting on a monthly basis for your review.

damage and claim filing

While uncommon, from time to time damage may occur (beyond wear and tear). Depending on the booking site in which the reservation occurred, Air Concierge may provide support in claiming the damage (photos, video, write up) submission for processing as well as return visits to the Property and replacement/restoration if feasible.

licensing / permitting / Transient occupancy tax assistance

Air Concierge can help advise with all filing for permits for short term rental registration and transient occupancy tax purposes. This means we will provide to you guidance on all necessary paperwork and addendums for municipality application and renewals. In addition, (a separate fee may apply) Air Concierge can manage monthly transient occupancy tax reporting which may be required by law, to the jurisdiction as well as charge, collection and remittance of any applicable lodging taxes. In jurisdictions where this is done automatically by the OTA, we will charge the guest/traveler and the tax will be paid automatically by the OTA. In jurisdictions where the OTA is not filing, we will charge the guest and pay the TOT to you. You will then be required to pay the municipality. You will utilize the Air Concierge database for all related reporting information purposes.

After Stay Reviews

A NOTE ABOUT cleaning & maintenance

We do everything we can to help you generate as much revenue as possible from your rental and save you time by doing most/all of the work for you. This includes arranging the cleaning (post-guest and post-owner stays); calling in the handyman, plumber, electrician, and landscaper when needed; restocking household items; taking care of trash and recycling. We will work with you on sourcing these vendors or if you have them already, even better! They will invoice you and you will pay them directly. We will bill the traveler/guest for certain fees in advance, like cleaning.

A NOTE ABOUT AIR CONCIERGE

Air Concierge is a hospitality management company. Its core competency being listing homes for vacation and short term rent, using its reputation, skills & knowledge to win bookings (at market rates or higher using dynamic pricing models) and oversee those reservations (guest communications, house packets, etc). Air Concierge is not in the business of providing cleaning or maintenance services. It does not perform these services for a fee, it does not market or perform these services a la carte. In all such cases where cleaning and/or maintenance are required routinely or otherwise, Air Concierge may work to identify and hire those persons and teams and/or retain vendors already known and hired by the homeowner.

A NOTE ABOUT scope of services and fees

Some of the above scope of services have fees and/or limitations that you should be familiar with prior to engaging our services. Please ensure you have read the Management Agreement, as well as those other webpages and agreements, including the Vacation Rental Agreement, etc.

ACCESS TO our Partnerships

Air Concierge gives you near-exclusive partnership access that drives premier bookings and additional revenues to you, including with the newly launched Homes & Villas by Marriott International.

Select Air Concierge homes are featured on a variety of luxury and high end traveler websites and along with our exceptional service standards, our homes are now bookable and highly touted among their collection of luxury and premium properties.

This new platform allows 130+ million Marriott Bonvoy™ members to earn or redeem loyalty points when booking a vacation rental ... but only those managed by esteemed property managers, like Air Concierge.

Individual home owners are unable to have their homes listed on the platform and require a management relationship (e.g., with Air Concierge) in order to be listed/featured.  

Looking for a simple explanation for what we do?

watch the video below*

Missing something? 

Check out our FAQs, which should answer any question you might have,

OR

We Manage Entire Homes in:

LOS ANGELES | SAN DIEGO | SAN FRANCISCO | MARIN

 PALM SPRINGS | LAKE TAHOE | ORANGE COUNTY | SEATTLE | scottsdale/phoenix 

*The above draw video was first produced in 2014 when Air Concierge offered its services a la carte for a fixed fee. As such some portions are no longer accurate (including a la carte services and no contracts or management fees). Clients who work with Air Concierge are required to agree to terms of use and pay a commission based fee for Air Concierges management services. We apologize for any confusion but the video otherwise captures the Air Concierge experience and how it can benefit homeowners.