PROPERTY LOCATION

HOMEOWNER INFORMATION

OWNER 1

(If you have a second contact person use the "Owner 2" field below)

Email

Communications from Air Concierge

(Preference on how Owner 1 would like to be contacted)

E-mail

Text message

OWNER 2

Email

Communications from Air Concierge

(Preference on how Owner 2 would like to be contacted)

E-mail

Text message

PAYOUT INFORMATION

This is how we remit monthly payouts to you (between 1st-5th of following month in which they are earned)

Bank Name

Payee Type

Account Type

Account Name

Account Number

Routing Number

PROPERTY DETAILS

Neighborhood or Area Name

Property Type

Number of floors in the property

Living Area

(approximate Sq.ft of Entire Home)

Accommodates

(Maximum number of guests sleeping in beds the house)

Number of bedrooms

Number of bathrooms and Type

(Full = tub/shower, sink, toilet; and Half = sink, toilet)

Number of beds

Master Bedroom - Floor Nr. / Type of Bed

(Ex: 1 / King)

Room 2 - Room Type / Floor Nr. / Bed Type

(Ex: Living-room / 1 / Sofa-bed)

Room 3 - Room Type / Floor Nr. / Bed Type

(Ex: Bedroom / 2 / Queen)

Room 4 - Room Type / Floor Nr. / Bed Type

(Ex: Bedroom / 3 / Twins)

Room 5 - Room Type / Floor Nr. / Bed Type

(Ex: Bedroom / 2 / Queen)

Is there an Air Mattress or Extra Mattress available

Yes

No

Number of Air/Extra Mattresses available

Size of the Air/Extra Mattress

(King, Queen, Full, Twin)

Location of the Air/Extra Mattress

(Ex: Master bedroom cabinet)

Is there a crib available

Yes

No

SUITABILITY

Children Welcome

Smoking Allowed

Wheelchair Accessible

Pets Allowed

Suitable for Events (Gatherings of 25+ attendees)

Important details regarding "Pets Allowed"

(please add any special instructions that you already have or want us to have)

Important details regarding "Suitability"

(please add any special instructions that you already have or want us to have)

AMENITIES

People can filter their search for listings by the amenities they want, so make sure you include every item your home offers.

ENTERTAINMENT

TV

Streaming Devices

Satellite/Cable

DVD Player

Internet

Wireless Internet (Continuous access in the listing)

Video Game

Stereo

Games

Books

Toys

Pool Table

Ping Pong Table

Foosball

Video Library

Music Library

Game Room

Total number of TVs

Location of the TVs

Living Room

Master Bedroom

Guest Bedroom

Other

Which streaming device is available

Apple TV

Roku

Amazon Fire Stick

Chromecast

Smart TV

Other

Streaming Device location

Living Room

Master Bedroom

Guest Bedroom

Other

Important instructions regarding Satellite/Cable

(please add any special instructions that you already have or want us to have)

Important details regarding "Entertainment"

(please add any special instructions that you already have or want us to have)

KITCHEN AND DINING

Refrigerator

Stove

Oven

Microwave

Dishwasher

Coffee Maker (w/ pods; e.g. Keurig)

Coffee Maker (w/ filters & grounds)

Coffee Maker (manual pour over; e.g. Chemex)

Toaster

Dishes Utensils

Pantry Items

Other

Coffee Maker Details

Brand & Model

Dining area seats

(Number of people that can seat in the dining table)

Is there a child's highchair available

Yes

No

Important details regarding "Kitchen and Dining"

(please add any special instructions that you already have or want us to have)

UTILITIES

Portable Heating

Portable A/C

Central Heating

Central A/C

Wall Heating

Wall A/C

Washer

Dryer

Ceiling Fans

Floor Fans

Other

Utilities (Long Term reservations)

In the event we receive a reservation for 30 days or more, should we include utilities in the monthly fee, or bill to the tenant separately

Charge them as part of their rent

Charge them a separate utility retainer (up front but not exact)

Charge them after utilities have been used (more exact amount)

Location of Washer & Dryer

(If not available, please provide address of nearest laundromat)

Location of Thermostat

Please provide detailed instructions on how to operate the Heating

(If available)

Please provide detailed instructions on how to operate the A/C

(If available)

Portable Heating and A/C Location

(when available)

Location of ceiling fans

Living Room

Master Bedroom

Guest Bedroom

Other

How many floor fans are available

(If there is no A/C, we suggest having one fan for every room)

Floor Fan(s) Location

(e.g. bedroom closet)

Important details regarding "Utilities"

Please describe any special instructions for use of utilities

POOL & SPA FACILITIES

Communal Pool

Private Pool

Hot Tub

Sauna

Indoor Pool

Heated Pool

Other

Important details regarding "Pool & Spa Facilities"

(please add any special instructions that you already have or want us to have)

OUTDOOR FEATURES

BBQ / Grill

Beach / Pool Towels

Deck / Patio

Balcony

Lawn / Garden

Bicycles

Tennis

Surf Boards

Beach chairs

Wood Stove

Fire pit

Other

Type of BBQ / GRILL

(If present)

Is there an extra propane tank

Yes

No

Location of the extra tank

(if present)

Nearest Gas Station where guests can refill the propane tank

(Give us the name and address please)

Location of beach/pool towels

The property has a view

Yes

No

The property has a view to

(ocean, hills, monument, etc)

Distance from the property to the beach

(if your property is close to the beach; In miles approx)

Important detail regarding "Outdoor Features"

(please add any special instructions that you already have or want us to have)

ADDITIONAL AMENITIES

(In order to be "Business Travel Ready", the listing has to have the following amenities: iron, hangers, hair dryer and essentials.)

Essentials (Towels, bed sheets, soap, shampoo, toilet paper)

Hair Dryer

Hangers

Iron & Board

Indoor Fireplace

Elevator

Buzzer/Wireless Intercom

Doorman

Gym

Other

Type of indoor fireplace

(Gas, electric, wood burning, decorative only)

Location of hair dryer(s)

Location of iron & board

Important detail regarding "Additional Amenities"

(please add any special instructions that you already have or want us to have)

SAFETY IN THE PROPERTY

Safety Checklist

(In order to be "Business Travel Ready", the listing has to have the following amenities: smoke detector, carbon monoxide detector)

Smoke Detector

Carbon Monoxide Detector

First Aid Kit

Fire Extinguisher

How many smoke detectors?

(Check your local laws, which may require a working smoke detector in every room)

How many carbon monoxide detectors?

(Check your local laws, which may require a working monoxide detector in every room)

Where is the First Aid Kit located?

Where is the Fire Extinguisher located?

Where is the Gas Shutoff Valve located?

Where is the Water Valve located?

Where is the Power Panel located?

(very important)

Is there any emergency exit instructions?

Important detail regarding "Safety in the property"

(please add any special instructions that you already have or want us to have)

SUPPLIES / OWNER'S CLOSET

*Restocking: Is there a lockable closet / cabinet that our staff / cleaners can access to restock supplies like toilet paper, paper towels, garbage bags, laundry soap, coffee filters? If not, creating one would be a good investment. We can replenish these items as needed, but the costs will always be cheaper for the homeowner.

Supplies closet is available

Yes

No

Location of supply closet

(Access for staff only)

Special Notes

(Code or lock?)

WI-FI INFORMATION

Wi-Fi Network Name

Wi-Fi Password

Location of the device

(Where in the home is the router located)

Internet Provider info

(sometimes urgent wi-fi troubleshooting is needed and if we can communicate with the provider on behalf of you, that makes it easier to everybody and happy guests)

Bandwidth:

PARKING

Spots available

Description of parking

Garage

Driveway

Street parking only

Other

Type of parking

Single

Tandem

Other

Specific number/letter of the parking spot

(in case your parking spot is designated)

Important detail regarding "Parking"

(do you need a clicker or fob to enter garage? Is it too narrow for SUV's? etc)

Is street parking available

Yes

No

Special instructions for Street Parking

(is it available during the day and overnight? Watch for signs? Closest parking lot)

PROPERTY ACCESS

How will guests access the property

(in case we can't meet them at check-in)

Is there a lockbox in the property already

(we require two lockboxes per home; one for staff, one as backup for Guests)

Yes

No

Lockbox 1 code

(in case there's one already)

Lockbox 1 location

(in case there's one already)

Lockbox 2 code

(in case there's one already)

Lockbox 2 location

(in case there's one already)

Access code for the Keypad

(in case there's one)

Location of the Keypad

(in case there's one)

Special instructions for the Keypad

Important details regarding "Property Access"

(please add any special instructions that you already have or want us to have)

Keys provided to Air Concierge upon onboarding

(include all keys that AC will keep, including storages, garage, locked closet, etc)

Keys provided to guests during reservations

(what keys are essential for their stay? Front door, gate, fob, etc)

Is there a security alarm

Yes

No

Code for the security alarm

(in case there's one)

Important details regarding the alarm

(please add any special instructions that you already have or want us to have)

REGULAR MAINTENANCE

Maintenance services already scheduled on a timely basis

Landscaping

Pool / Hot Tub

Trash and Recycling

Other

Landscaping schedule

(Only if you checked the box above) (Day of week and time: e.g. Monday 8am)

Pool / Hot Tub schedule

(Only if you checked the box above) (Day of week and time)

Trash and Recycling

(Only if you checked the box above) (Day of week and time)

Trash Bins location

Special instructions for your property regarding Cleaning

(please add any special instructions that you already have or want us to have)

Cleaning supplies to be provided by owner for GUEST (not cleaning staff) shall include: Broom & Dustpan, all purpose cleaner (spray), counter top cleaner (spray), glass cleaner (spray), vacuum, rags. Do you already have these items at your property?

Yes

No, I’ll buy them

No. Air Concierge, please buy them.

Special instructions regarding "Maintenance"

(please add any special instructions that you already have or want us to have)

ISSUES ON THE PROPERTY

Issues on the property that owner is aware of (prior to guest arrival)

(you can send more details and pictures later)

Are there any vetted repair vendors that you already use and would like us to use too

(If not, we will use ours)

Yes

No

If yes, please include name, phone and service

(Plumbing - John - xxx-xxx-xxxx)

Is there a price limit that Air Concierge is authorized to do work for repair/services

(we will immediately approve any service below that limit, but will also notify you)

Yes

No

Price limit Air Concierge is authorized to immediately approve for repairs *

(If the cost is higher than the amount below we'll contact you to ask for an authorization to do the repair). We recommend $500 so that guests are not impacted by delays in getting pre-approval to do repairs that may result in refunds or cancellations if not timely responded to

CLIENT PRICING & OCCUPANCY PREFERENCES

Pricing Expertise *

The below price factors are merely suggestions and recommendations for me as Owner, that Air Concierge will use its best efforts to incorporate into marketing & pricing strategies. I agree that Air Concierge does maintain final say as its algorithmic pricing software solution may adjust prices above or below my preferences.

I agree

I dont agree, and will implement my own pricing criteria including minimum and base rates, any discounts for lengths of stay, any discounts for bookings in advance, and remove the Air Concierge dynamic pricing algorithm. Therefore I understand that I may not receive the quantity or quality of bookings as may have been discussed with Air Concierge during our discussion period.

Initial Pricing Confirmation *

Due to online booking search rank factors, Air Concierge requires that all pricing decisions including nightly rate, discounts, advance booking dates, minimum and base rates, eg. for the first 5 reservation rest exclusively with Air Concierge. As such your nightly rates may be lower than fair market value in order to generate inquiries --> bookings --> reviews for your home.

I agree

What is more important to you *

Get as many nights booked as possible

Best quality guest(s) even at of less nights

What is the MINIMUM NIGHTLY RATE you'd like us to accept (Gross Amount), regardless of time of year, length of stay, quality of guest, etc

(Please note that you will earn approximately 75%-80% of the gross amount we charge to the guest. You may leave this blank if you'd like Air Concierge to use its proprietary software and sound business knowledge, skill and expertise in setting this amount for you)

What is the MINIMUM NUMBER OF NIGHTS you'd like us to accept a reservation for, regardless of time of year, length of stay, quality of guest, etc

(Please note that we rarely, if ever, allow 1 or 2 night reservations for the safety and protection of the home. You may leave this blank if you'd like Air Concierge to use its proprietary software and sound business knowledge, skill and expertise in setting this amount for you)

How far in advance would you like us to accept reservations

We typically recommend rolling 3 months. Critical: We cannot cancel any confirmed reservations in the future unless extenuating circumstances apply. (Please note that this is a rolling date. That means that the limit will move out 1 day for each day from today. Example: If today is March 4, and you choose 3 months, then the calendar will be open for any reservation between March 4 and June 4. Tomorrow, on March 5, the end date of availability will be June 5. 50% of our reservations happen within 30 days of check in, 33% happen within 90 days. You may leave this blank if you'd like Air Concierge to use its proprietary software and sound business knowledge, skill and expertise in setting this date for you)

Would you like us to accept reservations for more than 30 days long *

(Please note that most regions and locales have landlord/tenant laws that are triggered for any stay of 30 days or longer, thereby creating different legal ramifications for a problematic guest)

Yes, I trust Air Concierge is using its best judgment in only placing high quality guests in my home

No, never

If you are ok with long-term stays, please tell us the monthly rate that you have in mind

(or you may elect to leave blank and allow Air Concierge to use its proprietary software and industry knowledge to best position your home). You may also indicate "not applicable, see above"

Security Deposit Acknowledgment *

*Depending on which platform a booking/ reservation is made, Air Concierge may not receive a security deposit from the traveler and instead any claim for damage or violation of house rules may require a claim submission from Air Concierge in which documentation of damage and reference to fair market value is required. In such instances Air Concierge makes no guarantee of full or partial reimbursement.

Please list dates that home will be rental ready - including pre guest arrival cleaning completed

Please list all dates that the home is / should be blocked off for owner use (or guest of owner)

(in case you already know of some block off dates)

ADDITIONAL INFORMATION

Home Truths

Please tell us the truths/things about your home that is not obvious in photos but will help set better expectations for guests and avoid refunds of cancellations. Things like “you can hear road noise from the bedrooms” or “the hot water takes 5 minutes to warm up” or “the neighbor has 3 dogs.

If there is any other special instruction about your property that we should know, please add here

Are there any outdoor cameras in the property? *

(Any outdoor camera MUST BE DISCLOSED in the listing. Without doing so runs the risk of a FULL REFUND to the guest in event of cancellation)

Yes

No

Are there any indoor cameras in the property? *

(Under no circumstance should an indoor camera be activated, or on. Even if between reservations. We are not able to manage any property that has an indoor camera system unless it's deactivated full time.)

Yes

No

Is there an HOA for the property *

Yes

No

If you ever received complaints or notifications about short-term rentals, please let us know

Is your property already listed on Airbnb? Please, copy the link here

Is your property already listed on VRBO? Please, copy the link here

Is your property already listed on any other sites? Please, copy the link here

Please, add a descriptive paragraph that captures your feelings and thoughts about your home

(This info will help us when creating your home listing)

Please, tell us 3 (or more) restaurants, bars, cafes that we can suggest to your guests

(We'll use this info to create a Guide Book to send to your guests)

Please, tell us 3 (or more) activities, events that we can suggest to your guests

(We'll use this info to create a Guide Book to send to your guests)

How did you find out about Air Concierge

(Google Search, Facebook, Instagram, Referral, etc)

Who sent you the link to this form

Air Concierge Terms and Conditions *

I agree and acknowledge that per the Air Concierge Terms and Conditions, (Section 2.2 (3) https://www.airconcierge.net/terms-of-use/ any reservation/booking that is confirmed cannot be cancelled by me, under any circumstance, except for those documented and limited extenuating circumstances.

THANK YOU FOR YOUR BUSINESS AND TRUST - our team should follow up with you very soon!

Air Concierge Inc - Know Your Customer Form

CONFIDENTIAL