What Is Air Concierge’s Inclusion and Community Behavior Policy?

Air Concierge is a hospitality company at heart and in practice, so it’s up to us to make sure all feel welcome. That means we embrace a culture of inclusion and belonging for everyone without regard to race, color, religion, national origin, disability, gender identity, sexual orientation, or marital status.

We expect our owners, guests, partners, vendors, and teammates to do the same by demonstrating respect and inclusivity in all interactions. We will not tolerate threatening, harassing, aggressive, discriminatory, or biased behavior, and we will not decline, cancel, or amend a booking based on anyone’s identity.

If you are ever uncomfortable with a guest or owner in a home you service, we encourage you to reach out to us promptly at adminteam@airconcierge.net or customercare@airconcierge.net — and to reflect on your reasoning to make sure bias isn’t a factor.

Please remember: Our goal is to ensure all feel welcome. As an Air Concierge partner, we ask that you respect differences and be inclusive with each interaction.

What to Know About Property Accessibility

To allow guests to make informed decisions about the property they choose to rent, we require Air Concierge owners to provide factual information detailing their property’s accessibility, safety, and suitability for children. This could include details like the number of levels, steps required for property and bedroom access, special features like lifts, ramps, and walk-in showers, any safety concerns (i.e. cliffs, uncovered pools, or unanchored furniture), and more.

If a property may not be suitable for children or older adults, this will be noted in the property description. We will not decline bookings made by older adults or any reservation based on an accompanying guest’s age.

For guests traveling with a service animal, Air Concierge will accommodate, and require our property owners to accommodate, these animals. We will not decline — or charge an extra fee to — guests who have a service animal trained to assist with their disability. Service animals are not considered pets and this policy applies to all homes regardless of pet policies.

If you have concerns about the accessibility of a home, please discuss this with the owner as soon as possible so we can make sure the property is always as-advertised.

How to Handle a Policy Violation

If you feel you have experienced a violation of Air Concierge’s Inclusion and Community Behavior Policy please email us adminteam@airconcierge.net or customercare@airconcierge.net.

After receiving news of an alleged violation, our leadership team will promptly investigate the situation. If they decide a violation has occurred, we will communicate the board’s decision privately to the person who violated the policy and take any appropriate actions that should follow, up to and including separation. Guests found to have violated the policy may be prohibited from staying with Air Concierge in the future.

As outlined in your Partner Agreement, owners’ Vacation Rental Management Agreement, and guests’ Rental Agreement, we reserve the right to terminate our relationship with anyone who refuses to adhere to this policy.