In 2012 we had set up our Incline Village (Lake Tahoe) cabin for vacation renters. We loved curating the cabin for both how we wanted to use it and also how we thought guests would most enjoy it. In Lake Tahoe, it’s truly a place of seasons. Trying to create a winter wonderland for those white winter days while giving a summer time lake life element was not easy. But once we got past the story boarding and design, we had another issue on our hands; management.
We were living full time in San Diego and trying to oversee the entire management shabang ourselves; handling the inquiries through the various websites the home was listed on, managing the booking, calendaring and check-in process, the deposits and insurance policies, communicating with the guests prior to arrival as well as during their stay (phone, text, email), remembering to send over check out instructions prior to guest departure, being available 24/7 to troubleshoot any issues and of course not only schedule the cleanings, but make sure cleaners arrived, on time and performed the quality of cleaning expected of a high cost home.
All from over 500 miles away.
We learned that hiring a traditional property manager was not an option either. Old fashioned-phone book thick contracts, blackout dates when we couldn't use our own home and generally antiquated software and marketing (mailers?) meant our home was not going to be competitive and our guests would be left feeling dissatisfied and unlikely to return.
So one morning over coffee, amidst complaints and frustration from another rental situation gone awry, Air Concierge was born.
From a single home in Lake Tahoe, to seven homes by end of our first year, we are now in six major California cities and Seattle, Wa (2019) and over 500+ homes are in our portfolio, ranging from $125 beach bungalows to $15,000/night Pebble Beach Villas, as well as Dwell and Architectural Digest Magazine featured homes on the beaches of Malibu to streets of San Francisco.
I hope you enjoy our service as much as we enjoy providing it.
Ryan and Claire Danz, Founders
Air Concierge, Inc.