NEW CLIENT MUST DO'S
Welcome to the Family! Here are the steps every new client MUST take before we can go live. Please, read it carefully and if you have any questions, let us know!
+ STEP 1: ("KYC") Know Your Client Form
Please fill out our KYC HERE. This helps us create the online profile (or work on one already created by you), set up your payout method, and importantly learn the home so we can prepare the guests and our support staff. (This is a critical must-do).
+ STEP 2: W9 Form
In the event you have opted and we have agreed to list your home on our profile, then we require a W9 before we can go live and list the property. We will then distribute owner payouts to you usually by the 1st day of the following month from which a reservation began. We then use the W9 to create a 1099 at tax year end.
Please download the W9 Form HERE, fill out and return it to us.
+ STEP 3: Preparing Your Home For Reservations
None of these are required to be purchased or arranged through us, but you will need to ensure that at least the initial house cleaning is done and likewise the property is stocked with the supplies outlined in the link above. Professional photography has proven to result in 2x-3x more revenue so its recommended but not required). FOR LUXE properties, this is complimentary and we will arrange automatically as soon as the home is rental ready.
INITIAL CLEANING (If you've already pre paid for this, disregard)
If you are needing a professional cleaning prior to the first guest (they will be charged the exit cleaning) you may pre-pay for this HERE and our staff can attend to this prior to the initial reservation starting. You may also elect to do this yourself (or have your own cleaner) and that is totally fine - we just caution that guests can sometimes have a heightened awareness to cleaning and missed areas or poor cleanings can lead to refunds, or even cancellations in some instances.
HOUSEHOLD SUPPLIES (If you've already pre paid for this, disregard)
The home should be properly stocked with the traditional consumables outlined HERE (scroll down). If you would like us to perform this task (purchase, acquisition, and stocking of all supplies), we can do so. Again, the order can be done HERE. We just ask that there be a lockable storage (closet, cabinet) in the home that only is accessible to our staff & cleaners so that guests don't have / take advantage of all supplies. Instead we will place for each reservation the necessary amount of items and leave the remainder locked off.
PROFESSIONAL PHOTOGRAPHY (If you've already pre paid for this, disregard)
The success (and pricing and occupancy) of a home can vary greatly depending on the photography (amateur vs. professional) utilized. If you have high quality photos, great we will use those! If not, and if you'd prefer to achieve the highest revenue possible, we highly recommend engaging our professional photographer HERE who has shot many of our featured properties viewable HERE. We offer two levels of photography; a basic pro, and advanced pro. Advanced would be drone + high end film (HDR). This may not be necessary unless the home is offered starting at $500- $1000/night and up), a deep cleaning prior to the first reservation and purchase of household supplies. We have details on each of these as well as our next steps below.
+ STEP 4: Final Checklist Before Going Live
Download HERE our "Owners Go Live Checklist". This document works as a roadmap of sorts so that you know what it takes to make your home guest-ready. Things like ensuring linens, towels, supplies, initial cleaning has been scheduled and your utilities are on auto pay (and we have account access information), are some of the most important final steps.
+ STEP 5: Setting Expectations
Click here to guide your expectations www.airconcierge.net/setting-expectations
+ STEP 6: Are you properly insured?
While the online websites (Airbnb, VRBO, eg) offer some form of insurance and damage protection, we highly recommend and advise that you obtain a short term rental insurance policy for your home through your insurer. If your insurer does not offer such a product, please reach out to email@example.com and request short term rental insurance information through Air Concierge's preferred insurance partner.
+ HOW TO CONNECT WITH AIR CONCIERGE
OWNER PORTAL (VIEW BOOKING HISTORY) https://www.airconcierge.net/air-concierge-homeowners-portal/
OWNER BLOCK (BLOCK DATES FOR FRIENDS/FAMILY USE) https://www.airconcierge.net/air-concierge-homeowners-portal/
MAINTENANCE / CLEANING ISSUES:
firstname.lastname@example.org (SAN FRANCISCO)
email@example.com (LOS ANGELES)
firstname.lastname@example.org (SAN DIEGO)
email@example.com (PALM SPRINGS)
firstname.lastname@example.org (LAKE TAHOE)
email@example.com (ORANGE COUNTY)
TAXES, INSURANCE, DAMAGE firstname.lastname@example.org
PRICING, RESERVATIONS email@example.com